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March 18, 2020
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AIA National

Attention ARE Candidates with Exam Eligibility

By NCARB

With the health and safety of test takers and staff in mind, Prometric has decided to temporarily close all test centers in the United States and Canada for the next 30 days, beginning on March 18, 2020.

Be on the lookout  for an email from Prometric with more information about test center closures.

Have a Division Scheduled?

  • If you have an appointment scheduled for later today, you can choose to sit for that examination at your discretion.
  • If you have an appointment scheduled within the next three business days, do not go to the test center. Your exam eligibility will be automatically reset the day after your scheduled appointment and NCARB will apply a seat credit to your account within 72 hours of your appointment allowing you to reschedule at no cost.
  • Prometric customer service may reach out to you by phone or email to reschedule this appointment before the scheduled time; however, large customer service volumes may delay their ability to contact you within this timeframe.
  • If you have an appointment scheduled later than three business days from now, we encourage you to self-serve by logging into your NCARB Record and rescheduling existing appointments at no cost. We recommend rescheduling for late May and into the months of June or July.
  • If you have an existing appointment with Prometric and do not reschedule on your own, you will receive instruction directly from Prometric to assist you in rescheduling your appointment at no cost once it is safe to resume testing.
  • Prometric currently expects to reopen test centers on April 16, 2020, pending additional developments in the Coronavirus outbreak.
  • If you are testing outside of the United States or Canada, please check the Prometric website to determine if your test center remains open.  

Rolling Clock Considerations
NCARB will be applying a universal 90-day rolling clock extension to all candidates as appropriate. This extension will be applied automatically as soon as possible.

For additional questions and concerns, please contact NCARB or Prometric. Be aware that due to the high volume of requests, wait times may be longer than usual and you may not see changes to your NCARB Record immediately.

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